Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterThe DryMark Restoration Summerlin Guarantee
We stand behind every job we do in Summerlin with a signed, written guarantee, not a handshake and a hope. Our 365-Day Done Right Promise means if something we restored isn’t right, we make it right. Period. That promise is stamped on every contract under The Haven Standard, the same standard we’ve operated under since Alicia Brennan founded this company in 2011. For Summerlin homeowners, this translates to real protection: a written price before anyone touches your home, a photo-documented record of every visit, and a warranty with an address - Haven Standard, Clause 1 for pricing, and the Done Right Promise for workmanship. We’ve restored over 12,000 homes since 2011, and every single one left with that paperwork in hand.
What’s Covered
- Workmanship on every repair and rebuild. If a seam separates, a match doesn’t hold, or a finish fails because of how we did the work, we return and fix it at no charge under the 365-Day Done Right Promise.
- Parts and materials we specify and install. We source professional-grade drying and rebuilding components from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and we stand behind their proper application for the full warranty term.
- Site condition when we leave. Your Summerlin home is returned broom-clean or better, with debris hauled and protective materials removed. If we missed something, call us back.
- On-time arrival for scheduled appointments. We confirm every window in writing, and if we’re running behind, we call before you have to ask.
- Honest pricing with zero scope creep. Haven Standard, Clause 1: the written price you approve is the price you pay. No additions once our crew is inside your home, no exceptions.
- Documentation that protects your claim. Every visit produces a photo record, a drying log with psychrometric data (temperature, relative humidity, and vapor pressure differential readings that prove the space is actually dry), and a written scope. These are standard deliverables, never upsells, because Alicia Brennan built this company around the documentation gap that costs homeowners their insurance claims.
Our Satisfaction Promise
If you’re not satisfied with our work in Summerlin, here’s exactly what happens. You call (725) 216-2692, and a live person answers - no voicemail tree, no next-business-day callback while you’re staring at a problem. We schedule a return visit, usually within 24 hours for active concerns. Alicia Brennan or a senior technician reviews the issue on-site, compares it to the original written scope and photo record, and determines the fix. If we missed something, we correct it. If a material failed, we replace it. If the scope needs adjustment, we document the change in writing before any additional work begins. The 365-Day Done Right Promise isn’t a marketing line; it’s a signed guarantee that travels with your job file. We’ve honored it on jobs where the fix was simple and on jobs where it wasn’t, because the only way to maintain a standard is to apply it evenly. Summerlin homeowners don’t need to wonder whether we’ll show up - we’ve been doing it since 2011, and the record is in your file.
BeforeAfterLicensed & Insured Backing
Licensing and insurance are the real guarantee behind every promise we make. Our technicians are background-checked, uniformed, and verified before they arrive at your Summerlin home. The company carries full insurance and bonding, which means if something goes wrong beyond the scope of our workmanship warranty, there’s coverage in place that protects your property, not just ours. This matters in restoration because we’re often working in homes with compromised structures, active water migration, or electrical systems that have been exposed to moisture. Alicia Brennan’s background as a former claims adjuster shaped how we view this: the license proves we meet Nevada’s standards to do the work, and the insurance proves we can stand behind it financially. Every job we document to IICRC, RIA, and IFA standards - producing the daily moisture logs and photo records that turn restoration invoices into payable insurance claims. That documentation is your protection, and it’s included on every visit as a standard deliverable, never an upsell.
How Our Guarantee Compares
Most Summerlin restoration companies will tell you they stand behind their work. Fewer will put it in writing before the job starts, attach a 365-day term, and name the standard that governs it. Haven Standard, Clause 1 requires a written price before any work begins. The Done Right Promise requires us to make it right if it’s not. These aren’t separate ideas - they’re the same commitment to transparency, applied at different stages of your job. We also offer a Free Second Opinion on any competitor’s written estimate. Bring another quote to our Summerlin office and we’ll review it at no charge, because clarity before you choose is part of the standard too.
What to Expect on Every Summerlin Job
| Deliverable | When You Receive It | What It Contains |
|---|---|---|
| Written Scope & Price | Before work begins | Line-item breakdown of labor, materials, and equipment; total price with Haven Standard, Clause 1 protection |
| Photo Record | After every visit | Date-stamped images of damage, progress, and completed work, stored in your job file |
| Drying Log | Daily during mitigation | Psychrometric readings (temperature, relative humidity, vapor pressure differential) proving dry standards are met |
| Signed Warranty | At job completion | 365-Day Done Right Promise with job-specific details and return contact |
Common Questions About Our Guarantee
Does the 365-Day Done Right Promise cover materials that fail on their own?
It covers our workmanship and the proper application of materials we specify. If a manufacturer defect causes a failure, we’ll document it and coordinate with the supplier, but our guarantee specifically covers the quality of our installation and restoration work. Call (725) 216-2692 and we’ll assess what category the issue falls into.
What if I find a problem after the 365 days?
We still want to know. The formal promise has a term, but our reputation in Summerlin doesn’t. We’ve returned to jobs outside the window when the issue traced back to something we could have caught. The first step is always the same: call us, and we’ll come look.
Is the Free Second Opinion really free?
Yes. Bring any competitor’s written estimate for water damage restoration, mold remediation, fire restoration, or reconstruction work in Summerlin. We’ll review the scope, the pricing, and the documentation approach at no charge. No obligation to hire us. Haven Standard, Clause 1 exists to end the habit of hidden costs and verbal quotes, and the second opinion extends that transparency to your decision process.
Who do I call if I need to use my guarantee?
Call (725) 216-2692. A live person answers 24 hours a day, 7 days a week. Have your job number ready, or your address if you don’t have the number handy. We’ll pull your file, review the original scope and photo record, and schedule the return visit. The same documentation that protected your insurance claim now protects your warranty claim.
Does insurance cover work that needs to be redone under the guarantee?
Sometimes. If the redo stems from new damage or a change in the loss conditions, we document it and coordinate directly with your adjuster, using the same photo records and moisture logs that supported your original claim. If the redo stems from our workmanship, we cover it under the Done Right Promise. Either way, you don’t navigate that alone - we handle the documentation and adjuster communication as part of the service.
Written by Alicia Brennan, Owner at DryMark Restoration Summerlin, serving Summerlin since 2011.