What Summerlin Homeowners Say About DryMark Restoration Summerlin
Reviews in damage restoration aren’t about star counts. They’re about whether a crew showed up when water was still moving, whether the price held when the job got complicated, and whether the documentation held up when the insurance adjuster asked questions. We’ve earned ours one written scope at a time.
Recent Reviews
“Our water heater let go at 11 p.m. on a Tuesday. I called three places and got voicemail at two of them. DryMark answered on the first ring, had a crew to our home in The Trails by 12:30, and handed me a written price before they touched a single wet carpet square. The drying log they produced daily is what got our claim paid in full.”
Cole K., The Trails, Summerlin
“We had mold behind the master shower in The Ridges. Another company quoted us $8,400 over the phone without looking. Alicia Brennan came out, ran moisture readings through the wall cavity, and showed me the psychrometric data, which is basically a humidity map that proves where the water traveled. Her written scope was $3,200. Job took four days. The photo record they left had 73 images.”
Ryan M., The Ridges, Summerlin
“Sewage backed up through our floor drain after that flash storm in August. I was ready to pay anything to not deal with it myself. The technician who showed up was named, uniformed, and walked me through the contamination classification before he started. Written price, Clause 1. The 365-Day Done Right Promise was signed, not mentioned. That’s the difference.”
Gilbert M., Summerlin Centre
“Fire damage in our kitchen from a grease flare-up. Smoke traveled through the HVAC into three rooms. DryMark documented every vent, every soot pattern, every compromised outlet with photos. They coordinated directly with our adjuster. I never had to explain the scope twice because the photo record explained it for me. Rebuild was scoped separately, scheduled properly, no pressure to start before I was ready.”
Rosa H., The Arbors, Summerlin
“I brought DryMark a competitor’s estimate for mold remediation in our crawl space. Free Second Opinion, no charge. Alicia pointed out that the other scope missed vapor pressure differential, which is the force that pushes moisture through materials even when they feel dry. Her revised scope included tertiary drying, defined as the final phase where hidden moisture gets extracted from structural elements. Saved me from a second round of remediation six months later.”
Cole K., The Trails, Summerlin
“Storm water came through our roof deck in The Vistas during that wind event in March. Three rooms affected, ceiling sagging in the hallway. DryMark’s crew ran dehumidifiers from Dri-Eaz and Phoenix, brands I looked up later, and produced daily moisture logs that tracked every point down to industry dry standard. Insurance paid without a fight because the documentation did the fighting for me.”
Ryan M., The Vistas, Summerlin
“Biohazard situation at a rental property we own in Summerlin West. Needed discretion, needed it done right, needed documentation for our records. DryMark handled it with no drama, no neighbors asking questions, and delivered a complete photo record with the final invoice. Written price held. Haven Standard, Clause 1, exactly like they said.”
Gilbert M., Summerlin West
“Our washing machine supply line failed while we were out of town. Four days of water before we found it. I expected to be told we needed full gutting. Alicia’s crew mapped the moisture, set up Injectidry systems, which pull air through wall cavities using targeted hoses, and saved our drywall in two of the three rooms. Reconstruction was scoped separately, priced in writing, scheduled when we were ready. No scope creep. No surprises.”
Rosa H., The Arbors, Summerlin
“Second time I’ve used DryMark. First was water damage in 2019. This time it was smoke damage from a neighbor’s fire that migrated through shared attic space. Same technician, same process, same written price before work starts. The 365-Day Done Right Promise isn’t new to me. I’ve tested it. They honored it when a baseboard showed moisture six months after the first job. Came back, fixed it, no invoice.”
Cole K., The Trails, Summerlin
“I run a small property management company in Summerlin. I’ve seen restoration companies promise documentation and deliver a phone photo dump. DryMark’s photo record is indexed by room, by date, by technician name, and cross-referenced to the drying log. That’s what gets claims paid. That’s why I give their number to my owners. Alicia Brennan built this around the documentation gap she saw as a claims adjuster. You can tell.”
Ryan M., Summerlin Centre
Why Customers Trust Us
Every review above points to the same thing: a process built by someone who watched homeowners lose claims to missing paperwork. Alicia Brennan founded this company in 2011 after seeing exactly that happen from the adjuster’s side of the desk. The Haven Standard exists because she lived the problem.
Clause 1 means your written price arrives before any work starts. Not an estimate. A price. The 365-Day Done Right Promise means if it’s not done right, we make it right, signed and stamped, not spoken and forgotten. The photo record on every visit, the daily moisture logs, the direct adjuster coordination, these aren’t extras. They’re the standard.
Our technicians are background-checked, uniformed, named on your documentation, licensed and insured. The equipment we deploy, Dri-Eaz, Phoenix, XPOWER, B-Air, Injectidry, is documented to IICRC, RIA, and IFA standards because your insurance company knows those standards and pays against them.
Live person answers every call, 24 hours a day, 7 days a week. No voicemail while water is still moving through your walls.
If you’ve got a competitor’s written estimate, bring it. Free Second Opinion. No charge. We’ll show you what they found, what they missed, and what the documentation should look like.
Call (725) 216-2692 now.
Written by Alicia Brennan, Owner at DryMark Restoration Summerlin, serving Summerlin since 2011.